https://hireflownow.com/blog Guides to hiring chat and phone customer service agents. en https://hireflownow.com/blog/customer-service-job-post-template https://hireflownow.com/blog/customer-service-job-post-template Sun, 25 Oct 2026 00:00:00 GMT A full customer service job post you can copy and fill in, with notes on each part and the questions never to ask applicants. https://hireflownow.com/blog/five-chat-tests-before-hiring-a-support-agent https://hireflownow.com/blog/five-chat-tests-before-hiring-a-support-agent Sun, 25 Oct 2026 00:00:00 GMT Five short chat tests that show how a support agent writes, thinks and stays calm, and what good and weak answers look like. https://hireflownow.com/blog/hiring-a-front-desk-agent-for-a-medical-or-dental-office https://hireflownow.com/blog/hiring-a-front-desk-agent-for-a-medical-or-dental-office Sun, 25 Oct 2026 00:00:00 GMT What a medical or dental front-desk agent does, what they must never do, what to test before you hire, and a short job description outline. https://hireflownow.com/blog/phone-agent-vs-chat-agent https://hireflownow.com/blog/phone-agent-vs-chat-agent Sun, 25 Oct 2026 00:00:00 GMT How to choose between a phone agent and a chat agent, how the skills differ, when a mix makes sense, and how to test each one. https://hireflownow.com/blog/screening-150-applicants-without-reading-150-resumes https://hireflownow.com/blog/screening-150-applicants-without-reading-150-resumes Sun, 25 Oct 2026 00:00:00 GMT How to screen a big pile of agent applicants fairly: one short work sample for everyone, one way to score it, and a call with the best few. https://hireflownow.com/blog/spotting-fake-or-ai-written-applications https://hireflownow.com/blog/spotting-fake-or-ai-written-applications Sun, 25 Oct 2026 00:00:00 GMT Signs an application was faked or written by a tool, why a timed work sample matters more than catching tools, and how to stay fair. https://hireflownow.com/blog/what-you-cannot-ask-filipino-applicants https://hireflownow.com/blog/what-you-cannot-ask-filipino-applicants Sun, 25 Oct 2026 00:00:00 GMT Philippine law bars requiring age or birth date when people apply. What RA 10911 says, what to ask instead, and how to word your job ad.