HireFlow

HireFlow

Guides to hiring customer service agents

Plain guides to hiring chat and phone customer service agents: the job post, what to test, how to screen and what not to ask.

A copy-paste customer service job post templateA full customer service job post you can copy and fill in, with notes on each part and the questions never to ask applicants. · 6 min readFive chat tests to give before you hire a support agentFive short chat tests that show how a support agent writes, thinks and stays calm, and what good and weak answers look like. · 6 min readHiring a front-desk agent for a medical or dental officeWhat a medical or dental front-desk agent does, what they must never do, what to test before you hire, and a short job description outline. · 6 min readPhone agent vs. chat agent: which does your business need?How to choose between a phone agent and a chat agent, how the skills differ, when a mix makes sense, and how to test each one. · 5 min readScreening 150 applicants without reading 150 résumésHow to screen a big pile of agent applicants fairly: one short work sample for everyone, one way to score it, and a call with the best few. · 5 min readSpotting fake or AI-written applicationsSigns an application was faked or written by a tool, why a timed work sample matters more than catching tools, and how to stay fair. · 5 min readWhat you can't ask Filipino applicants (age, birth date and RA 10911)Philippine law bars requiring age or birth date when people apply. What RA 10911 says, what to ask instead, and how to word your job ad. · 6 min read